The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

mkeaton's avatar
mkeaton
Frequent Contributor
2 years ago
Solved

How do I contact GoTo Connect Support?

Why doesn't GoTo support use its own phone system features? Would save us, the customer,  lots of sitting on hold time.   Also turn down  the hold music.
Contact Center Features
GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi pdxmunkel, welcome to the community.

 

We are not offering email support as it is generally slow an inefficient. You are welcome to post any questions or issues you are having here in the community, as long as they are not billing related.

  

pdxmunkel's avatar
pdxmunkel
Active Contributor
2 years ago

That's unfortunate, I understand the reasoning but as the solo IT person in our org I rarely have time to sit down for a call, email in some cases is much more efficient as I can try fixes whenever I have a few minutes.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    mkeaton Call Me remains an option for customers who are signed in on our support sites, but thank you for mentioning it as there seems to be a technical issue with right now and our team is working on it.

     

  • mkeaton's avatar
    mkeaton
    Frequent Contributor
    2 years ago

    GlennD  - Maybe you could update your post in this thread? The call back options is no longer.. an option. Now you must call in to get support. Kinda lame to remove that,  its not like support would make more or less calls this way.