Forum Discussion
Inconsistent connections to cell phone carriers
We've noticed a lot of inconsistency when calling cell phones from GoTo Connect (using any and all of the following... hardware phones, soft-phones, mobile app) Sometimes, the calls are fine; they r...
Hi KennyF
Thanks for your feedback and sorry for the delay. Our team is reviewing. If you have any specific examples I can share that with the team as well. Thanks.
Hi KennyF
Apologies for the delay. I haven't found a cause or troubleshoots for you, I'm afraid. I can create a case and have someone from the support team review your setup. Would you like me to do that?
Thanks for your response. Below is a screenshot of a series of tests we did to a single cell phone number and below that is the result of each of those calls. Most of the calls did eventually go through, but as you can see from the call duration, even calls that were never answered took some time to ring the cell phone number. There was one call that we left trying to dial the cell phone which resulted in dead-air for over 6 minutes and never rang the cell phone.
In contrast, when dialing from one GoTo extension to another, the call duration for an unanswered call was 3-4 seconds.
12:45 - delay 35-40 seconds, rang cell phone okay, not answered
12:41 - delay 15-20 seconds, rang cell phone okay, not answered
12:40 - delay 25-30 seconds, rang cell phone okay, not answered
12:32 - 6m 30s, dead air, never went through
12:30 - delay 10-15 seconds, rang cell phone okay, not answered
