Forum Discussion

KennyF's avatar
KennyF
New Member
3 months ago

Inconsistent connections to cell phone carriers

We've noticed a lot of inconsistency when calling cell phones from GoTo Connect (using any and all of the following... hardware phones, soft-phones, mobile app)  Sometimes, the calls are fine; they r...
KateG's avatar
KateG
GoTo Manager
3 months ago

Hi KennyF 

Thanks for your feedback and sorry for the delay. Our team is reviewing. If you have any specific examples I can share that with the team as well. Thanks. 

KateG's avatar
KateG
GoTo Manager
3 months ago

Hi KennyF 

Apologies for the delay. I haven't found a cause or troubleshoots for you, I'm afraid. I can create a case and have someone from the support team review your setup. Would you like me to do that? 

  • KennyF's avatar
    KennyF
    New Member
    3 months ago

    Sure, that would be great.  Thank you

    • KateG's avatar
      KateG
      GoTo Manager
      3 months ago

      KennyF Thanks for your patience with this. Someone from our team will reach out to you soon.