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Forum Discussion

KennyF's avatar
KennyF
New Contributor
12 months ago

Inconsistent connections to cell phone carriers

We've noticed a lot of inconsistency when calling cell phones from GoTo Connect (using any and all of the following... hardware phones, soft-phones, mobile app)  Sometimes, the calls are fine; they r...
KateG's avatar
KateG
GoTo Manager
12 months ago

Hi KennyF 

Thanks for your feedback and sorry for the delay. Our team is reviewing. If you have any specific examples I can share that with the team as well. Thanks. 

KateG's avatar
KateG
GoTo Manager
11 months ago

Hi KennyF 

Apologies for the delay. I haven't found a cause or troubleshoots for you, I'm afraid. I can create a case and have someone from the support team review your setup. Would you like me to do that? 

  • KennyF's avatar
    KennyF
    New Contributor
    11 months ago

    Sure, that would be great.  Thank you

    • KateG's avatar
      KateG
      GoTo Manager
      11 months ago

      KennyF Thanks for your patience with this. Someone from our team will reach out to you soon.