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Forum Discussion

WFI's avatar
WFI
Active Contributor
3 years ago

Live Chat to Website

Hello, I can never seem to get the live chat code to work on our website. Can you give some guidance on it? How much customization can you do on it? Any flows, or AI?
GlennD's avatar
GlennD
GoTo Manager
3 years ago

Hi WFI,

 

I take it you are following the steps in this Webchat article, can you provide some more details about what is happening? Which code option are you using and is there any error message?

 

WFI's avatar
WFI
Active Contributor
3 years ago

Yes.

I've done everything. We have the chat on our website now , but it's not allowing me to 'send' anything...

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    So you are able to receive chat messages from someone on your website, but you cannot reply? 

     

    • WFI's avatar
      WFI
      Active Contributor
      3 years ago
      No, it says enter your message, and I write a message but the send icon is grayed out, won't even send. I'm sure I did everything right but maybe there is something in settingsim missing? i followed one of the goto videos.
      • GlennD's avatar
        GlennD
        GoTo Manager
        3 years ago

        WFI I see the Webchat icon on your Contact Us page and the Submit button looks live, were you able to resolve the issue?