Missed Call Report confusion

Question

I've been exploring the reporting out of the admin center, and I've run into a confusing point:If I filter all calls to show only Missed Calls for a given time period, the report shows me both inbound and outbound calls. How is an outbound call considered missed?

dbtkcrysis · Answer

I am finding the same issue when running reports. Doesn't make any sense for a missed call to be OUTBOUND. Hoping someone can help us understand. I have managers wanting data from these reports and this doesn't seem like it'd be helpful for&nbsp; them.

kateg · Answer

joshtlmt , DBTKCrysis Welcome and thanks for taking the time to share this feedback.&nbsp;&nbsp;There does appear to be some confusion here. I've shared your post with the tea and will keep this thread updated. Thanks again for your report.&nbsp;