I've been exploring the reporting out of the admin center, and I've run into a confusing point:
If I filter all calls to show only Missed Calls for a given time period, the report shows me both inbound and outbound calls. How is an outbound call considered missed?
joshtlmt , DBTKCrysis Welcome and thanks for taking the time to share this feedback.
There does appear to be some confusion here. I've shared your post with the tea and will keep this thread updated. Thanks again for your report.
I am finding the same issue when running reports. Doesn't make any sense for a missed call to be OUTBOUND. Hoping someone can help us understand. I have managers wanting data from these reports and this doesn't seem like it'd be helpful for them.
