Forum Discussion

Volume124's avatar
Volume124
New Member
24 days ago

New customer contact when texting. Have to X it out to view text.

It’s just annoying that every time I click on a text message, the new customer contact pop up shows up and I have to close it before I can reply. It would be great if that feature could be turned on ...
KateG's avatar
KateG
GoTo Manager
20 days ago

Hi Volume124​ Welcome to the Community, 

Can you let me know if you are using the desktop or mobile app? Are you texting or using the chat in the shared inbox? 

Also do you have any integrations connected? 

Volume's avatar
Volume
Active Contributor
20 days ago

I’m using the GoTo app on my Windows 11 desktop. If I get a wider monitor, it looks like it would sit off to the right and stay out of the way. I’m also using texting with the inbox, but I’m not really sure if it’s a shared inbox. I’m the only one using the texting feature right now.

  • KateG's avatar
    KateG
    GoTo Manager
    19 days ago

    Volume124​ Volume​ 

    Thanks for the additional information. It sounds like you are being asked to add an external contact when texting. Would it be possible to post a screenshot? I'd like to share what you are seeing with the team. 

    • Volume's avatar
      Volume
      Active Contributor
      18 days ago

       

      • KateG's avatar
        KateG
        GoTo Manager
        18 days ago

        Volume​ 

        This if very helpful, thankful!

        We can see this may be annoying, particularly if you are using a small screen. I've shared this with the team, and they are currently reviewing options to improve this experience. Thanks for this report!