Forum Discussion

Volume124's avatar
Volume124
New Member
24 days ago

New customer contact when texting. Have to X it out to view text.

It’s just annoying that every time I click on a text message, the new customer contact pop up shows up and I have to close it before I can reply. It would be great if that feature could be turned on ...
KateG's avatar
KateG
GoTo Manager
19 days ago

Volume124​ Volume​ 

Thanks for the additional information. It sounds like you are being asked to add an external contact when texting. Would it be possible to post a screenshot? I'd like to share what you are seeing with the team. 

Volume's avatar
Volume
Active Contributor
18 days ago

 

  • KateG's avatar
    KateG
    GoTo Manager
    18 days ago

    Volume​ 

    This if very helpful, thankful!

    We can see this may be annoying, particularly if you are using a small screen. I've shared this with the team, and they are currently reviewing options to improve this experience. Thanks for this report!