Forum Discussion

munkel's avatar
munkel
Active Contributor
2 years ago

No longer able to quickly start a call from the Favorites list

Has anyone heard if they will be fixing the availability to call users from the "Favorites list"?  I always have this pulled up and used to just click a user name and dial, now it no longer works. ...
Question
munkel's avatar
munkel
Active Contributor

Just playing around and I notice I can dial the user if I widen the app for internal users, for external numbers the app can be narrow and I can dial from the top.  

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi munkel, welcome to the community.

 

 So previously you would have the GoTo App open to Contacts and then right-click someone in your Favorites list and select call? Currently, you have to left-click the person in your Favorites and then click the Call button. The right-click option is still available for contacts listed in Phone > Recent Activity 

 

  • munkel's avatar
    munkel
    Active Contributor
    2 years ago

    Now see what you are saying about using the Contacts section vs. the Phone section though, that may be my solution to call frequent people and only go to Phone if I need the dialer.  Thanks! 

    • munkel's avatar
      munkel
      Active Contributor
      2 years ago

      I just discovered that every time I receive a call it goes back to the phone section instead of contacts, then when I go to contacts I have to re-expand all my favorites so I can see who is on the phone before calling.  Would be nice to have the call option from phone and contacts....

      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        Hi munkel,

         

        We appreciate the detailed feedback. After connecting with the team, I have found out that we are already considering an update that should be a better solution for your workflow. Currently, that update is not planned until sometime in the middle of this year. I will flow its progress and post updates when possible.

         

  • munkel's avatar
    munkel
    Active Contributor
    2 years ago

    So I normally dedicate only half of my screen to the GoTo app, that is where my problem is right now.  I used to be able to do as you said and right click and call anyone, now if I want to do that I have to give it more than half the screen.  

     

    First picture shows the app open to half screen, left or right click on an internal contact, no option to call.

     

     

    Second picture shows the app open to half screen, left click on an external contact, I have option to call, yellow circle area.

     

    Third picture shows the app open to greater than half screen, left click on an internal contact, I have option to call on far right.

     

    I think it would be nice for external or internal contacts to behave the same way, option to call visible at top without using more than half the screen.  1920X1080, 24" monitor.

     

    Thanks, 

    Munkel