Hi kspackman,
Hi! Welcome to the GoTo Community, thanks for sharing your experience. I moved your post as it's better suited for discussion. Our team appreciated your feedback
We are working on improving your experience and recommend trying out the New Softphone “mini mode” along with the option offered to Pin the softphone window.
the old softphone is SOOOO much better.
I can have my email up on one screen and have the app up behind it.
I can dial. see voice mails.
i can see my favorites clearly.
i can see call history.
i can see parked calls at the top of app
I can see a box pop up on the right hand corner with caller ID so i know who is calling or if i need to pick up.
i work in a small office and sometimes im 2nd or 3rd person who needs to answer the phone. i don't always answer but i need to be able to if the others are on the line.
I need the sidebar to see if those people are on the line or not.
The NEW way i have been able to somewhat make it work is having the pop out dialer window BUT it is not working well for me.
first of all, when a call comes in, it disturbs any email i am typing... it just STOPS IT.
the old app did NOT stop my from typing. the caller is just popped up on the right hand side of the screen.
also, the quick dial at the bottom are WAY too big of icons and i cant even read the names.
now i cant easily see who is on the phone, who has called, voicemails and parks.
plus it interrupts whatever i am doing on BOTH monitors.
This app is terrible now and im sure many more are not happy with it.
i have avoided updating the app because the new version does NOT have the features i want or need to do my job effectively and efficiently.
Please let me know any of my issues can be updated visually or options given in the setting to use older style layout and setup.
