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"Old" Softphone Experience on Desktop is better
The old softphone experience on a desktop was better. When on the phone and viewing other windows a smaller window and control panel appeared in the upper right corner of the screen so that you coul...
Hi kspackman,
Hi! Welcome to the GoTo Community, thanks for sharing your experience. I moved your post as it's better suited for discussion. Our team appreciated your feedback
We are working on improving your experience and recommend trying out the New Softphone “mini mode” along with the option offered to Pin the softphone window.
- Pin window option can be enabled from the setting menu of the softphone window
- Mini mode can be enabled via the Window Options menu, and maintains access to your active calls. a basic dialer, and provides the option to answer/decline incoming calls
Another issue with the window option for the dialer is when a coworker PARKS a call, i can't Dial out....
also, when i use the mini view for the dialer window i can't use the keypad to select options when prompted from automated systems. so i cant select someone's extensions or departments when prompted from the companies automated attendant.
Please fix these issues.
bchilcoat Welcome to the Community and thanks for your feedback, this will be shared with the team.
A couple suggestions:
Have you tried the dock softphone option, which will bring you back to a single window experience. This article explains how to use docked mode to place the softphone into the app instead of having the softphone in a separate window
For incoming calls, native OS notifications were added that provide a similar flow to the old incoming call widget.
Our team reviews customer feedback on a monthly basis and I will share your experience. If you have any other comments please let me know.
i cant dock it. i only have two monitors and i loved the way the over version looked and worked. it was super simple. if i dock it, it is LESS usable as my email blocks it and im switching windows and every time a call comes in. i can't do that. i HAVE to see who is calling and be able to pick it up if my other two coworkers are busy. the phone can't ring more than twice here.
so it is very important for me to be able to see who is on the line and see what calls are coming in and be able to answer it easily while im emailing or doing other work on my other screen.
to change something SOOOO much and NOT give an option is ridiculous... it fundamentally changes how i do my work day to day. it has been a huge disruption.
Hi bchilcoat,
Sorry to hear this isn't working for you. I shared this with the product manager and they would like to reach out to you directly to help navigate the new experience with you. He will be contacting you soon.
Your feedback is greatly appreciated!
thank you!
Another thing is, if there is an incoming call, i am not able to dial out in the docked or undocked dialer.
it is better when things were independent from each other. it is TOO integrated now. processes should be independent from each other.
