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ddemuth78's avatar
ddemuth78
Active Contributor
11 months ago

Outbound call issues popped up

For the last two weeks I have been trying to get to the bottom of a worsening of our outbound call issues. We seem to have always had a single outbound call a day ring to dead air but something has c...
ddemuth78's avatar
ddemuth78
Active Contributor
11 months ago

Called in. the agent said they were level 2 support. They looked at my examples and said they were going to open a ticket with their upstream service provider. I never received a case email though regarding this conversation, so I hope it actually goes somewhere. 

KateG's avatar
KateG
GoTo Manager
11 months ago

ddemuth78 - Sorry to hear of this and thanks for reaching out to support. I see your case was escalated today for carrier review, the team should be following up further when there is more information. 

mkeaton nice to see you, thanks for your input here! 

 

  • ddemuth78's avatar
    ddemuth78
    Active Contributor
    11 months ago

    KateGI haven't heard anything back yet and never got an email from the agent to reply back to. Are you able to ask them to reach out to me with an update on the status?

    • KateG's avatar
      KateG
      GoTo Manager
      11 months ago

      Hi ddemuth78

      I've noted this in your case, someone should reach out soon with an update. Thanks for your patience.  

  • ddemuth78's avatar
    ddemuth78
    Active Contributor
    11 months ago

    Ok, great. Thanks for the confirmation!