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Forum Discussion

ddemuth78's avatar
ddemuth78
Active Contributor
2 years ago

Outbound call issues popped up

For the last two weeks I have been trying to get to the bottom of a worsening of our outbound call issues. We seem to have always had a single outbound call a day ring to dead air but something has c...
KateG's avatar
KateG
GoTo Manager
2 years ago

ddemuth78 - Sorry to hear of this and thanks for reaching out to support. I see your case was escalated today for carrier review, the team should be following up further when there is more information. 

mkeaton nice to see you, thanks for your input here! 

 

ddemuth78's avatar
ddemuth78
Active Contributor
2 years ago

KateGI haven't heard anything back yet and never got an email from the agent to reply back to. Are you able to ask them to reach out to me with an update on the status?

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi ddemuth78

    I've noted this in your case, someone should reach out soon with an update. Thanks for your patience.