Forum Discussion
Blake_Eckert
23 days agoActive Contributor
Support Page No Longer Has Text Phone Guides
You removed the text Phone Guides page completely from the support website. Why? That was a useful resource. I don't want to have to watch a video to get the information I need when I am looking for ...
Blake_Eckert
18 days agoActive Contributor
Posting my previous comment again as it has not been addressed yet as your answer is still not a solution to the problem at all:
I am aware of the new hardware user guide, and it is lacking. You already had a fine resource without having to leave the GoTo support site, something most websites prefer, but this resource doesn't have all the information because your provisioning changes the PIN to connect to a base away from the default for the Yealink DECT cordless phones and conference phones, and now there is nowhere on the support site to get what the PIN is. I had to call into the support line for it, turning what should have taken 5 seconds into a 5 to 10 minute call. This was also the SPECIFIC thing I referenced in my post which you do not address at all. I'm not saying the new page isn't completely useless, I am saying that it does not adequately replace what you already had. You can have this page for the quick basic information AND the previous phone guides for users that need more info, as well as for when you change things from the default settings that are not posted elsewhere.
GlennD
18 days agoGoTo Manager
Hi Blake_Eckert, we have updated our combined hardware guide to include the missing PIN information that you reported. If there are any other specific elements missing please let us know.
