Receiving Hundreds of Spam Calls
Hello, We currently use GoTo Connect Contact Center for our call center and have been receiving hundreds of robo-calls/spam calls each month from different phone numbers each time they call. Most...
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Hi jh321, welcome to the community.
There is a suspected SPAM label, but it only appears if the number calling is already on an FCC list that we check. I am checking with our team to see if there is anything being worked on that may help in the future.
Hi Glenn,
I am also receiving an abundance of spam calls on my private DID line. Is there a way for me to restrict incoming calls to only those on my contact list?
Hi SuperSash, welcome to the community.
Unfortunately, at this time the call comes into the system and then it is matched to a contact if it is one. There are call filters available, so if these SPAM calls are mainly coming from an 800 number (for example), you could block all 800 numbers (800* in the filter).
