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jh321's avatar
jh321
New Member
2 years ago

Receiving Hundreds of Spam Calls

Hello,   We currently use GoTo Connect Contact Center for our call center and have been receiving hundreds of robo-calls/spam calls each month from different phone numbers each time they call. Most...
GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi jh321, welcome to the community.

 

There is a suspected SPAM label, but it only appears if the number calling is already on an FCC list that we check. I am checking with our team to see if there is anything being worked on that may help in the future. 

 

SuperSash's avatar
SuperSash
New Member
2 years ago

Hi Glenn,

I am also receiving an abundance of spam calls on my private DID line.  Is there a way for me to restrict incoming calls to only those on my contact list?

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi SuperSash, welcome to the community.

     

    Unfortunately, at this time the call comes into the system and then it is matched to a contact if it is one. There are call filters available, so if these SPAM calls are mainly coming from an 800 number (for example), you could block all 800 numbers (800* in the filter).