Forum Discussion

samuelpares's avatar
samuelpares
Active Contributor
2 months ago
Solved

Report summary subscription behavior

Hi! According to the API documentation, it’s possible to subscribe to different report event types: "REPORT_SUMMARY", "REPORT_SUMMARY_REVISION", and "LEGACY". However, the documentation doesn’t full...
  • Eric_S's avatar
    Eric_S
    2 months ago

    Call Recording and Call Recording Transcription uploads are not considered as elements of the Report Summary. AI Analysis is the only field which it waits up to 5 minutes for. You will need to also subscribe to those specific events to know when they are uploaded. 

Eric_S's avatar
Eric_S
GoTo Contributor
2 months ago

Call Recording and Call Recording Transcription uploads are not considered as elements of the Report Summary. AI Analysis is the only field which it waits up to 5 minutes for. You will need to also subscribe to those specific events to know when they are uploaded.