Forum Discussion

ddemuth78's avatar
ddemuth78
Active Contributor
2 years ago

Route only internal calls or transfers to a number per extension

I am wondering if there is a way for GoTo Connect to differentiate between internal and external calls a route to a unique number depending on the source? I have a scenario where I want calls coming ...
KateG's avatar
KateG
GoTo Manager
2 years ago

Hi ddemuth78, nice to see you again. 

 

You could consider call filtering, though it's not per DID, it applies to all incoming calls. 

 

One recommendation is trying Remote Call Control dial plan node, it's a bit more complex than filtering, but may work better for this purpose. 

  • ddemuth78's avatar
    ddemuth78
    Active Contributor
    2 years ago

    KateG related to this, we have one ring group whose number gets routed to an external number in their dial plan however this isn't working for internal calls and transfers. For those, instead of following the dial plan, it is just ringing the members of the ring group. Do you know how/why for internal calls and transfers it wouldn't follow the dial plan for the ring group?

    • KateG's avatar
      KateG
      GoTo Manager
      2 years ago

      ddemuth78 this requires a deeper dive into what's going on.

       

      Your best bet would be to call support who can look into the particular dial plan and see what may be happening.