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Second incoming call alert?
I just took over admin of our Goto PBX. I'm familiar with other systems and this one seems to be well thought out and pretty easy to work with. However, we have a call queue that has two people i...
Hi coryL, welcome to the community.
Basically your phone is only aware of the call you are currently taking. With GoTo Connect Contact Center there are dashboards like the Supervisor Dashboard that allows a Supervisor to see what is happening.
Unfortunately, you should not rely on the advice of customer service. Most of the time they've given me wrong advice as you can see.
There's an option in the setting for queue that asks if an active agent should receive a call. The options are never, on personal calls, on all calls. If you select on all calls, it should work as long as your phone has the capability of receiving multiple calls. I'm not an expert, but at least that's how it works in our system
There's an option in the setting for queue that asks if an active agent should receive a call. The options are never, on personal calls, on all calls. If you select on all calls, it should work as long as your phone has the capability of receiving multiple calls. I'm not an expert, but at least that's how it works in our system
