Sending SMS is SPAM?
Very new user of Goto. I own and operate a small landscaping business. I just need a professional phone number different than my personal number. I need to call customers, partners, suppliers, and prospects. I also need to send SMS to my customers and to prospective customers. I always send messages that I write on my phone keyboard, letter by letter, to one person at a time. I know the people I send messages to. I am trying to comply with any regulations. I have updated my website with the necessary information. It has been approved, I am told. So in theory I am allowed to use the phone number that I'm paying for, to send SMS. Unfortunately, I can't. It looks like I can send a "Fax". But there s no way to send or receive a text message. Can anyone help me? Obviously I do need to send text messages to communicate with my customers who ask me for help and to give them estimates and to fix their yards. Why am I prevented from sending legitimate communications to my customers that I serve with hard work, while I have, seemingly, complied with the regulation? Meanwhile, I still get robocalls, scams and spams on my phone number day in day out. I'm sorry if my tone is a bit off but I am frustrated as I ve been dealing with this issue for a month now and my business is suffering. I have finally got the attention of someone in support and they are trying to solve the issue. But so far, no luck. I need some help. And I would also be interested in understanding the reasons why I cannot use my phone number. If anyone out there has some clues, I would love to hear it.
