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tarakm's avatar
tarakm
Active Contributor
3 years ago

Soft Phone Full Screen popup

Hi,   I accidently turned-on soft phone feature and after that whenever any incoming call comes, full screen popup on top of all programs which is annoying. Is there any way to disable the softphon...
tarakm's avatar
tarakm
Active Contributor
3 years ago

You are not getting me, the problem is not the notification. Problem is big POP UP windows I am getting  every time the call comes in.

 

Do not disturb is not the solution here.  My another computer with GOto has not pop window comes in, just a little notification on top left corner. 

How do I disable the softphone ? 

 

See the screen shot of the Pop up screen, which is only happening if someone has softphone function enable. 

 

 

KateG's avatar
KateG
GoTo Manager
3 years ago

Thanks for screenshot and additional information tarakm.

 

Taking a look at your screenshot we think it may have to do with the GoTo Chrome extension. Do you have that enabled, if so can you try and disable that and see if you get the same pop-up? 

  • tarakm's avatar
    tarakm
    Active Contributor
    3 years ago

    Hi  Kate, 

     

    It fixed it.  I was looking to disable the soft phone and  I found it under the settings. 

     

    Thanks.

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    Hi tarakm, 

     

    It appears there may be an issue here with the Icons in the title bar. It looks like if you are in dark mode they are almost invisible. These buttons allow you to a) reduce the size of the softphone b) dock the softphone into the main window 

  • tarakm's avatar
    tarakm
    Active Contributor
    3 years ago

    Hi..

     

    I do not have goto chrome extension, I have only windows app installed in my computer. 

     

    How do I disabled the softphone from my GOto installed in my windows computer.