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jarancio's avatar
jarancio
Active Contributor
2 years ago
Solved

Softphone dialing URL for external applications

I’m most interested in a URL dialing string for making calls from GoTo.   Examples of these values from other systems are:   rcapp://r/call?number=[PhoneNumber]   (Ring Central) callto:[PhoneNum...
  • KateG's avatar
    KateG
    2 years ago

     

    jarancio 

    The feedback I got is that it seems like a bad configuration. The devices tab in the Admin Portal needs to have the device with you assigned to it. Once this is done you will be able to select the desk phone in the line selector of the Desktop app and this will trigger calls ringing the desk phone.
jarancio's avatar
jarancio
Active Contributor
2 years ago

This article only showed me how to plug in the phone and PC.  Do I need to daisy chain for the hardphone to show up on the softphone devices?

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Apologies for the confusion and if I'm not understanding, is the issue regarding adding a device? If not can you let me know the steps you took. 

    • jarancio's avatar
      jarancio
      Active Contributor
      2 years ago
      My phone is set up for years. I am attempting to initiate a dial from an app on PC and have it dial from the desk phone.
      • KateG's avatar
        KateG
        GoTo Manager
        2 years ago

        jarancio Got it. Apologies again for the confusion. I'm checking with the team to see if they have some suggestions.