Forum Discussion

ksmethers's avatar
ksmethers
Active Contributor
7 months ago

Status questions - Available when logged out & Away allows calls to ring through

Hello, We are very new to GoTo Connect. We've discovered a couple of oddities and I am wondering if there are work arounds. I've looked through the admin portal and combed the help sections online, ...
KateG's avatar
KateG
GoTo Manager
7 months ago

Hi ksmethers, 


I'm getting assistance from the team. Could you verify if you are managing a call queue? 

 

ksmethers's avatar
ksmethers
Active Contributor
7 months ago

Kate,

 

Thank you for checking. Statuses for us are not used for managing a queue. We are not a call center, but a membership association.

 

We do have a ring all queue for members calling to register for an event, but it's only so that members get a person right away.

 

Cheers. 

  • KateG's avatar
    KateG
    GoTo Manager
    7 months ago

    ksmethers, 

     

    Thanks for confirming. 

     

    Signing out of your computer and shutting down the app will still show a green presence.


    The recommended best practices are to set a status message in the avatar menu and set an away status. The phone will ring but then go to voicemail. If you don't want it to ring at all, DND would be the setting. 

     

    The mobile app provides this guide: 

     

    As you are new to GoTo Connect, I also recommend the GoTo Connect Ask the Experts live Q&As, it's offered weekdays (except Friday) at 11am Pacific. Here, our experts provide a short demo of current best practices and then open the floor to any questions. You can find more about it here.