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Forum Discussion
Unique Call Queue Ring Strategy based on direct or transferred calls?
I am wondering if somehow, GoTo can be configured so that if I have a group of agents, I can have it ring all agents when their group is called direct or round-robin if a call is transferred to the g...
HI ddemuth78, if you use Contact Center have you tried to create a ring strategy to call all agents for direct calls and a different strategy for transferred calls like fewest answered, fewest sent to agent, or longest call wait?
That's what I want to do but not sure how best to go about it. Should I create another Call Queue for the transferred calls and then set that Call Queue up somehow in the existing Dial Plan or create another Dial Plan for the transferred calls?
