Forum Discussion

shawnsbrain66's avatar
shawnsbrain66
New Contributor
7 months ago

which dial plan is in use

I'm a newbie and have inherited a my.jive.com PBX. I've been asked to route calls so they go to RON, then if not answered KARI, then if not answered KATHIE. They currently have 6 dial plans listed....
  • GlennD's avatar
    GlennD
    7 months ago
    • 1 phone number can only route to 1 dial plan at a time. 
    • Multiple numbers can be routed to the same dial plan
    • You can add a menu to a dial plan that points to other dial plans, so when the caller hears the options and picks one from the menu they are routed to a different dial plan with it's own options.

    I would recommend calling our toll-free support when you have time so they can review your current dial plans with you one on one.

     

shawnsbrain66's avatar
shawnsbrain66
New Contributor
7 months ago

Thanks for that.

 

When one dials in, it routes the call according to a dial plan.

There 6 dial plans in play.
How does the system know which one to use? 

  • GlennD's avatar
    GlennD
    GoTo Manager
    7 months ago
    • 1 phone number can only route to 1 dial plan at a time. 
    • Multiple numbers can be routed to the same dial plan
    • You can add a menu to a dial plan that points to other dial plans, so when the caller hears the options and picks one from the menu they are routed to a different dial plan with it's own options.

    I would recommend calling our toll-free support when you have time so they can review your current dial plans with you one on one.