Forum Discussion

shawnsbrain66's avatar
shawnsbrain66
New Contributor
5 months ago

which dial plan is in use

I'm a newbie and have inherited a my.jive.com PBX. I've been asked to route calls so they go to RON, then if not answered KARI, then if not answered KATHIE. They currently have 6 dial plans listed....
  • GlennD's avatar
    GlennD
    5 months ago
    • 1 phone number can only route to 1 dial plan at a time. 
    • Multiple numbers can be routed to the same dial plan
    • You can add a menu to a dial plan that points to other dial plans, so when the caller hears the options and picks one from the menu they are routed to a different dial plan with it's own options.

    I would recommend calling our toll-free support when you have time so they can review your current dial plans with you one on one.

     

shawnsbrain66's avatar
shawnsbrain66
New Contributor

Thanks for that.

 

When one dials in, it routes the call according to a dial plan.

There 6 dial plans in play.
How does the system know which one to use? 

GlennD's avatar
GlennD
GoTo Manager
5 months ago
  • 1 phone number can only route to 1 dial plan at a time. 
  • Multiple numbers can be routed to the same dial plan
  • You can add a menu to a dial plan that points to other dial plans, so when the caller hears the options and picks one from the menu they are routed to a different dial plan with it's own options.

I would recommend calling our toll-free support when you have time so they can review your current dial plans with you one on one.