The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
jstrittmatter
2 years agoActive Contributor
Yealink T54W with an EXP50
Situation: The EXP50 displays "Welcome Loading...Please Wait" and never does anything. I did a Google search and found that it is a firmware issue. I uploaded firmware 96.86.254.850, and the EXP50 wo...
- 2 years ago
Hi jstrittmatter nice to see you,
I reviewed the case notes from your call back in April.
It appears that the phone was disabled from the settings and the agent sent a .rom file to upload from Yealink. Do you still have the file? If so you can disable the affected phones from the server and update it with the .rom file.
Let me know how it goes.
KateG
2 years agoGoTo Manager
Hi jstrittmatter nice to see you,
I reviewed the case notes from your call back in April.
It appears that the phone was disabled from the settings and the agent sent a .rom file to upload from Yealink. Do you still have the file? If so you can disable the affected phones from the server and update it with the .rom file.
Let me know how it goes.