Forum Discussion
KateG
30 days agoGoTo Moderator
Hi jstrittmatter nice to see you,
I reviewed the case notes from your call back in April.
It appears that the phone was disabled from the settings and the agent sent a .rom file to upload from Yealink. Do you still have the file? If so you can disable the affected phones from the server and update it with the .rom file.
Let me know how it goes.