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jstrittmatter's avatar
jstrittmatter
Active Contributor
4 months ago

Yealink T54W with an EXP50

Situation: The EXP50 displays "Welcome Loading...Please Wait" and never does anything. I did a Google search and found that it is a firmware issue. I uploaded firmware 96.86.254.850, and the EXP50 wo...
  • KateG's avatar
    KateG
    4 months ago

    Hi jstrittmatter nice to see you, 

     

    I reviewed the case notes from your call back in April.

     

    It appears that the phone was disabled from the settings and the agent sent a .rom file to upload from Yealink. Do you still have the file? If so you can disable the affected phones from the server and update it with the .rom file. 

     

    Let me know how it goes. 

KateG's avatar
KateG
GoTo Manager
4 months ago

Hi jstrittmatter nice to see you, 

 

I reviewed the case notes from your call back in April.

 

It appears that the phone was disabled from the settings and the agent sent a .rom file to upload from Yealink. Do you still have the file? If so you can disable the affected phones from the server and update it with the .rom file. 

 

Let me know how it goes.