Forum Discussion

jstrittmatter's avatar
jstrittmatter
Active Contributor
3 months ago

Yealink T54W with an EXP50

Situation: The EXP50 displays "Welcome Loading...Please Wait" and never does anything. I did a Google search and found that it is a firmware issue. I uploaded firmware 96.86.254.850, and the EXP50 wo...
  • KateG's avatar
    KateG
    3 months ago

    Hi jstrittmatter nice to see you, 

     

    I reviewed the case notes from your call back in April.

     

    It appears that the phone was disabled from the settings and the agent sent a .rom file to upload from Yealink. Do you still have the file? If so you can disable the affected phones from the server and update it with the .rom file. 

     

    Let me know how it goes. 

Ken_PittTech's avatar
Ken_PittTech
Active Contributor
3 months ago

We had this happen as well. We have 2 PBX/locations that had working phones with the add-on.

I did the same thing as you and manually upgraded the firmware, it worked for a second then GoTo pushed the firmware back.

Strangely, if I swapped out the T54w with one I had in the shelf it came up and everything worked.