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wrkoutgeek1970's avatar
wrkoutgeek1970
New Contributor
5 years ago

Apple MacBook Pro Webcam is not working with GoToMeeting in Windows 10 (via Boot Camp)

Apple MacBook Pro's Webcam is not working with GoToMeeting in Windows 10 Pro (via Boot Camp). The webcam is, however, working with other programs (Ex.: Microsoft Teams, Zoom). It should be noted that it WASSSSS working last month. But, not so much now. Tried:

 

  1. Uninstalling and re-installing GoToMeeting.
  2. Signing into Windows using a different user account.

Has anyone else experienced this issue? 

  • Thank you for your response. However, the fix was to remove/uninstall GoToMeeting, including the removal of the following left-behind Registry Keys:

     

    • HKEY_CURRENT_USER\SOFTWARE\LogMeIn
    • HKEY_CURRENT_USER\SOFTWARE\LogMeInInc\COLVideo
    • HKEY_CURRENT_USER\SOFTWARE\LogMeInInc\GoToMeeting
    • HKEY_CURRENT_USER\SOFTWARE\LogMeInInc\RTC
    • HKEY_LOCAL_MACHINE\SOFTWARE\LogMeInInc
    • HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\LogMeInInc

    Finally, I installed GoToMeeting again.

     

    It should be noted that I did not make any System Preferences changes in MacOS.

  • AshC's avatar
    AshC
    Retired GoTo Contributor

    On the newest Mac OS there are additional security requests that need to be allowed.  If this security check is missed during the initial installation, they can be manually enabled through this path:  System Preferences > Security & Privacy > GoToMeeting 

    • wrkoutgeek1970's avatar
      wrkoutgeek1970
      New Contributor

      Thank you for your response. However, the fix was to remove/uninstall GoToMeeting, including the removal of the following left-behind Registry Keys:

       

      • HKEY_CURRENT_USER\SOFTWARE\LogMeIn
      • HKEY_CURRENT_USER\SOFTWARE\LogMeInInc\COLVideo
      • HKEY_CURRENT_USER\SOFTWARE\LogMeInInc\GoToMeeting
      • HKEY_CURRENT_USER\SOFTWARE\LogMeInInc\RTC
      • HKEY_LOCAL_MACHINE\SOFTWARE\LogMeInInc
      • HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\LogMeInInc

      Finally, I installed GoToMeeting again.

       

      It should be noted that I did not make any System Preferences changes in MacOS.