I'm getting VERY TIRED of not being able to take control through GoToMeeting. Virtually every time I want to, I cannot because my meeting partner has the "orange circle white flower" icon showing in their task bar, reflecting the old app. PLEASE FIX THIS!
Hi dharrel,
This will most likely require a call into the support team and some time investigating and gathering more information.
By design the attendee is prompted to join a meeting using the same software as the organizer hosting the meeting. If the organizer is using the GoTo App the attendee will be prompted to use it as well and install it if they do not already have it even if the have a Classic GoToMeeting software installed.
I have both installed and switch my account back and forth between them often when testing and the only way I am able to join a GoTo App meeting using the Classic GoToMeeting software is if I enter the meeting ID directly into it through the icon menu.
