Forum Discussion

dharrel's avatar
dharrel
Active Contributor
2 years ago

Attendees must join through the desktop app to give remote control

Remote control under the old GoToMeeting was SO EASY.  Now it is SO HARD!  It looks like progress was made, and I actually (after holding my breath) was able to do some remote controlling.  Now I'm m...
dharrel's avatar
dharrel
Active Contributor
2 years ago

Thanks, Glenn.  Would a 3 way GoToMeeting between myself, my customer, and your support help investigate this problem?

 

FYI - I have been using GoToMeeting since 2006.

KateG's avatar
KateG
GoTo Manager
2 years ago

Hi dharrel,

 

Once you open a case, our support team can evaluate if it's necessary to bring in your customer.