dharrel I think I have cracked it. I did a deep dive on your account settings in your Admin page and for some reason the GoTo App was disabled for users. I have edited the settings and made sure the GoTo App is enabled for both you and your attendees (you can still switch back to GTM Classic in the regular Settings area of your account). I'm going to try and figure out why your account had been set that way.
You can access your settings here https://app.goto.com/shell-settings/meeting-settings-title/general and check that Explore the new GoTo App is enabled like this
Thank you! I just was able to take control with a participant with whom I think I had problems in the past!
Now, I'd prefer to use the new GoTo, because you can't stay stuck in the past - especially as the past gets more and more distant. But I don't think I can live with the <esc> key cancelling my remote control. I need it to behave like an <esc> key on the controlled computer. I may stop using the new GoTo for this reason alone.
Please make this <esc> key change in the new GoTo, and I'll happily stay there (assuming it remains reliable going forward).
