Forum Discussion

JimLewis's avatar
JimLewis
New Contributor
4 years ago

Audience View Painfully Slow

Hi, Audience view has slowed down over time.   Now it is painfully slow.   I present from a laptop that is connected to an external monitor via USB C.     I have only one monitor (Dell 43") - so I o...
  • GlennD's avatar
    GlennD
    4 years ago

    Hi JimLewis 

     

    A delay is when seeing the audience/attendee view is normal since the screen share is being reflected (for lack of a better word), back to you from the attendees, so it is traveling twice. Internet/network latency at the time can come into play. Seeing a delay there does not necessarily mean that your attendees are experiencing any delay on their side. 

     

    Please note: If you are hosting a webcast webinar and join as an attendee from another device you will definitely see a delay and that is normal, but it is not noticeable to your attendees. With the way webcast webinars are broadcast there a delay but it is only observed if you are an attendee in the same room as the presenter.

     

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

Hi JimLewis  

Thanks for this feedback. 

 

Can you specify what the average delay time is, in seconds? 

  • JimLewis's avatar
    JimLewis
    New Contributor
    4 years ago

    Around 3 seconds and the wipe right animation is jerky.    

     

    I setup another laptop and logged in through it and the display was faster and smoother.   So I am assuming there is just something that is slowing down the Audience view - and making it jerky.  Also, I was the only one logged in during this test, so in no way did the Audience view represent the delays that the  audience was actually seeing.  

     

    Mind you, I just did a on-line presentation at a conference that is based in Germany and their "audience view" was almost instantaneous and well aligned with my PowerPoint presentation.  

    • GlennD's avatar
      GlennD
      GoTo Manager
      4 years ago

      Hi JimLewis 

       

      A delay is when seeing the audience/attendee view is normal since the screen share is being reflected (for lack of a better word), back to you from the attendees, so it is traveling twice. Internet/network latency at the time can come into play. Seeing a delay there does not necessarily mean that your attendees are experiencing any delay on their side. 

       

      Please note: If you are hosting a webcast webinar and join as an attendee from another device you will definitely see a delay and that is normal, but it is not noticeable to your attendees. With the way webcast webinars are broadcast there a delay but it is only observed if you are an attendee in the same room as the presenter.