The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
JimLewis
5 years agoNew Contributor
Audience View Painfully Slow
Hi, Audience view has slowed down over time. Now it is painfully slow. I present from a laptop that is connected to an external monitor via USB C. I have only one monitor (Dell 43") - so I o...
- 5 years ago
Hi JimLewis
A delay is when seeing the audience/attendee view is normal since the screen share is being reflected (for lack of a better word), back to you from the attendees, so it is traveling twice. Internet/network latency at the time can come into play. Seeing a delay there does not necessarily mean that your attendees are experiencing any delay on their side.
Please note: If you are hosting a webcast webinar and join as an attendee from another device you will definitely see a delay and that is normal, but it is not noticeable to your attendees. With the way webcast webinars are broadcast there a delay but it is only observed if you are an attendee in the same room as the presenter.
JimLewis
5 years agoNew Contributor
Around 3 seconds and the wipe right animation is jerky.
I setup another laptop and logged in through it and the display was faster and smoother. So I am assuming there is just something that is slowing down the Audience view - and making it jerky. Also, I was the only one logged in during this test, so in no way did the Audience view represent the delays that the audience was actually seeing.
Mind you, I just did a on-line presentation at a conference that is based in Germany and their "audience view" was almost instantaneous and well aligned with my PowerPoint presentation.
GlennD
5 years agoGoTo Manager
Hi JimLewis
A delay is when seeing the audience/attendee view is normal since the screen share is being reflected (for lack of a better word), back to you from the attendees, so it is traveling twice. Internet/network latency at the time can come into play. Seeing a delay there does not necessarily mean that your attendees are experiencing any delay on their side.
Please note: If you are hosting a webcast webinar and join as an attendee from another device you will definitely see a delay and that is normal, but it is not noticeable to your attendees. With the way webcast webinars are broadcast there a delay but it is only observed if you are an attendee in the same room as the presenter.