Hi, Since the switch the the 'new' desktop app a few months ago, things have been bad. But they have been really bad the last two days. No matter what happens, I cannot take Remote Control of attendee computers. They share their screen and they click Control and grant me access. I receive the popup that I have been given access and I click to take remote control. And then it just doesnt work. This has happened several times with several different attendees located in different states. I am basically at my wits end with GoToMeeting at this point. Does anyone have any suggestions?

Hello, GlennD Thank you for the quick response! I’ll inform our organizer about this and update you on our next call regarding whether it worked or not.

Mouse Sharing is terrible compare to the old version, it's not smooth, very jerky, very hard to keep control. Pls fix this issue i use mouse control everyday and it's been a nightmare ever since the new version came out. I stream stock market charts and its been awful ever since the upgrade. Charts are not as clear as they used to be.Why can't we simply keep the old version, it was perfect.

Hi CybTech , Welcome to the Community. I tried remote control access today and wasn't able to replicate your experience. What device are you using and what device were you attempting to control? One thing I noticed using a Mac as an attendee I could grant the organizer permission to remote control, but nothing would happen unless I updated permissions under Settings - Privacy & Security - Accessibility - Allow the application below to control your Computer.

Hi,An update:- We called and spoke to support. They said that as of Jan, Professional accounts were no longer able to remotely control things and we needed a Business account. - I use the remote control tools every day and it has not been a problem until yesterday, but we upgraded to the Business account anyway. - After upgrading, I tried remotely controlling a user that earlier in the day had failed. When I tried it after switching to Business, it worked properly. Problem solved, right?Not so fast. Because 15 min ago I tried doing it with someone else and it once again would not work at all.I am on a Windows 11 computer and all clients that are attempting to be controlled are either Win 10 or Win 11. The problem appears to be intermittent.

CybTech Thanks for update. Can you share the Meeting ID with the support agent and ask if they can review what may have happened? It's strange that you were able to intermittently control Meetings previously on an account that didn't have access to Keyboard and Mouse Sharing and I'm wondering if there needs to be an update.

Cannot take any Remote Control