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Forum Discussion
Solved
Cannot take any Remote Control
Hi, Since the switch the the 'new' desktop app a few months ago, things have been bad. But they have been really bad the last two days. No matter what happens, I cannot take Remote Control of att...
Update
We have identified two issues with remote control in v4.12 of the GoTo App:
- Remote control does not work when the entire desktop is being shared, but will work when just an application window is being shared. Currently the other work around is to uninstall v4.12 and reinstall v4.11 which can be found here.
- On Mac, if the accessibility permission is off and the attendee asks the presenter for remote control giving remote control to the attendees, the presenter does not get the prompt to allow it, making this not functional. It is not dependent on the GoTo App version. The current solution to this issue is to enable the accessibility permission in MacOS, then restart GoTo App.
Welcome to the Community. Can you share some more details. Are you using the new GoTo Meeting experience? Has this just started or were you able to do it previously? Has the feature been enabled in the admin settings, as mentioned in this post?
This is with the new GoTo. We have just started seeing this this week. We use remote control often, almost daily, and haven't had this issue until recently. The options to request and give control are available and we get the prompt to take control. It shows that we have control, but we can't actually do anything. The mouse won't move. It is intermittent. Out of two meetings yesterday, I was able to use remote control on one meeting and not on the other.
gtmaccu03 When this happens please use the Report an Issue feature in the GoTo App
