Forum Discussion

KBbuffalo's avatar
KBbuffalo
New Contributor
2 years ago

Can't unmute participants

This is causing MAJOR issues for us. I was used to muting very disruptive callers that had echoing, banging noises, road traffic, background noise, etc. I was able to MUTE those callers to ensure a g...
  • KateG's avatar
    KateG
    2 years ago

    Hi KBbuffalo welcome to the GoTo Community. 

     

    Sorry to hear about your experience. For the attendee's privacy, you are unable to unmute participants.

     

    You can select the option to allow the attendee to unmute, which grants the option for an attendee to unmute at any time. 

     

    Thanks for sharing your feedback, it has been shared with the team. 

     

KateG's avatar
KateG
GoTo Manager

Hi KBbuffalo welcome to the GoTo Community. 

 

Sorry to hear about your experience. For the attendee's privacy, you are unable to unmute participants.

 

You can select the option to allow the attendee to unmute, which grants the option for an attendee to unmute at any time. 

 

Thanks for sharing your feedback, it has been shared with the team. 

 

KBbuffalo's avatar
KBbuffalo
New Contributor
2 years ago

I can see why that is a feature for the attendee's privacy, but it is not working. We have had several instances where I mute the attendee because of phone interference and then send the attendee an Unmute Request and they can't get it to unmute. It seems like when an attendee uses their computer for audio they can easily unmute themselves but when they call in and I mute them I don't recall seeing an option for them to unmute themselves; I only recall seeing the Send unmute request. If you are saying it is there, I will check it the next time I use GTM.