Forum Discussion

Randy_HVC1's avatar
Randy_HVC1
New Contributor
5 years ago

Co-organizer (pre meeting) is grayed out

I have had a single user GoToMeeting account for a while now.  I need to have others host meetings so I bought a second license and created a new user.  Co-organizer is ENABLED in my admin settings.  However, when I create a meeting and click the MORE tab, the co-organizer feature is grayed out with a statement that "your admin has disabled this feature".  It's not disabled - even tried toggling the setting.

 

How can I enable this?

  • AshC's avatar
    AshC
    5 years ago

    Hi bure ,

    I am sorry for any confusion there. 

     

    While there is no user limit to the plan you choose, there is a feature limit to Professional GoToMeeting subscriptions that does not currently allow for Co-Organizer functionality.  

     

    Currently only GoToMeeting Business and Enterprise plans offer Co-Organizer functionality.

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    I'm sorry for any confusion bure , you must currently have a GoToMeeting Business subscription or higher in order to utilize the Co-Organizer functionality. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    psi1  I'm afraid Professional plans cannot currently ad Co-Organizers to scheduled GoToMeetings.  You may upgrade your plan online or through Account Services if you'd like to expand these features for your team.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    bure   Currently only GoToMeeting Business plans allow for Co-Organizer functionality.   I apologize for any confusion. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    wvanderspek  I apologize for the inconsistency between plans.  Only GoToMeeting Business tiers and higher are granted access to use Co-Organizer functions. 

    • wvanderspek's avatar
      wvanderspek
      New Contributor
      5 years ago

      Thanks for the answer, now I know why it is not working.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        5 years ago

        psi1 I'm sorry for any confusion this may have caused.  You may reference our current pricing and feature comparison for the differences between plans: https://www.gotomeeting.com/meeting/pricing 

         

        These feature sets are subject to change depending upon current marketing, though you will never 'lose' a function due to a different promotion if you keep your subscription up to date. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    psi1  Yes, the issue there is with the Pro account level.  If you upgrade to a higher subscription then you may use Co-Organizers within the company. 

    • psi1's avatar
      psi1
      Active Contributor
      5 years ago

      AshC 

      Thanks for the answer. Unfortunately, this is unacceptable.

      1. This is not documented at all on your website

      2. I asked that question to your Sales organization when I purchased the accounts and was told it's included.

       

      It's been impossible to get a good answer for weeks.

       

      And although I understand you're under huge load at the moment, we're postponing meetings because your phone conference capabilities are at peak and new calls are rejected. Goto meeting is more of a non-conference than a conference atm.

       

       

       

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Hi Skip, 

    Message sent.

    Thanks.

     

  • simone_tabu's avatar
    simone_tabu
    New Contributor
    5 years ago

    As many previous topic, i'm in the same situation as other user.

     

    option is enabled in admin panel, but i'm not able to add co-organiser to my meeting. same for the user user in my team.

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    simone_tabu  I apologize for the confusion in the Admin Center.  Currently the Co-Organizer functionality is only offered on GoToMeeting Business plans and higher.  You may upgrade your subscription online to activate the Co-Org feature for your team. 

    • simone_tabu's avatar
      simone_tabu
      New Contributor
      5 years ago

      Thankyou AshC, but in the comparison plan, this was not mentioned.

       

      anyway, how can I upgrade my subscription? if I go to my billing account, i'm just able to add or remove organizer (by modifying plan), same if I go Add a new plan. i'm just seeing the option for the PROFRESSIONAL 

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        5 years ago

        simone_tabu You don't want to add a separate plan, but upgrade the existing one to Business.  That way you don't end up with side-by-side subscriptions.