Forum Discussion

BBURZYCKI1's avatar
BBURZYCKI1
Active Contributor
4 years ago

Elgato Facecam does not work on gotomeeting but works on everything else

It appears the Elgato Facecam does not work on gotomeeting but works on everything else. Gotomeeting will not recognize the Camera Hub software as a valid virtual camera source.   If this a known i...
  • GlennD's avatar
    GlennD
    3 years ago

    Thank you. 

     

    bkaz The permissions comment from the support agent was most about joining from a web browser, you have to grant us permission in the browser before we can access the camera.

     

    Traditionally, GoToMeeting has supported anything the operating system identifies as a webcam. Some more sophisticated cameras and video interfaces were not detected, others have needed to lower the resolution/frame rate to that of a standard webcam in order to work. I have let our team know about the issues you are having using the Elgato FaceCam, although I do not know when we will have access to one for testing.

     

BBURZYCKI1's avatar
BBURZYCKI1
Active Contributor

10.17.0 Build 19796

 

Operating System is both Win10 and Win11 - Did not work on either

 

PC is an Dell / Alienware - Not sure the specific model as I am not with it currently But I think 32gb of RAM and all the latest drivers it can have.

BBURZYCKI1's avatar
BBURZYCKI1
Active Contributor
4 years ago

In talking with Elgato Support this issue seems to be on the gotomeeting side per their engineering team. Is it possible to see if these might be able to be corrected and get gotomeeting to be compatible with the Elgato facecam?