I use GoToMeeting for my online school.
Recently many students have been contacting me to say that they cannot open the recordings from the link that I provide to them.
They get an error screen.
I called customer support and found out that a recent upgrade integrated a default protocol that caused recordings to not be available after 7 days. They showed me how to change the settings so that recordings could be available up to 1 year.
It is time consuming and tedious to do this with every recording. We produce 12-16 recordings per week. I really wish there was a global setting on an account that allows users to set all meeting recordings to be available for a year so we don't have to do that with each one.
I also wish there was a setting for each meeting, when you create the meeting, to set all setting for that particular meeting to be available for a specific time.
Also, it is tedious to change the date because you have to click through all 12 months before you get to the month you want. I wish you could just type in the date you want. That would be much faster.
Also, I use 4 different licenses, so somehow, that is causing a problem with GoToMeeting showing the recoring information. It gave me an error message when I tried to view the recordings, after switching licenses. I called customer support. They had me sign out, sign in, delete cache and cookies, do updates and restart my computer. This all took lots of time. Then it worked! But when I change to a different license, the same problem occurred, less than an hour later. This was frustrating. So I called customer support again. I got a different guy. He showed me how to click "sign in" after clicking the orange button to "open recording" which took my right to the recording and then I could change the settings. It would be good for you to train your customer support people better, so they wouldn't waste the users time with all that stuff I did before - it was such a quick click solution.
Call me an unsatisfied customer today.
