Forum Discussion

chet1's avatar
chet1
Active Contributor
2 years ago

Finally forced to the new GTM. Absolutely looking for an alternative, b/c it's worse in every way.

Where do I start?   Using GTM now forces a trip through a browser for some reason. I have no idea who thought this was a good idea, because it's awkward and silly. Previously, GTM was just an appli...
  • GlennD's avatar
    GlennD
    2 years ago

    Hi chet1, welcome to the community.

     

    I would recommend reviewing our GoTo App User Guide or taking advantage of our free training resources to help adjust to the new UI. Enabling Flexible Layout will let you breakout GoToMeeting elements and move them to other monitors or areas of your screen. 

     

    For now, you can switch back to the classic GoTo Meeting app to host and join meetings. 

    1. Sign in to your GoTo app.
    2. From your profile icon, select Settings.
    3. From Meetings > General > Explore the new GoTo, deselectd Use the new GoTo.
    4. The next time you join or host a meeting, you will be launched in the classic GoTo Meeting desktop app or browser.
       
chet1's avatar
chet1
Active Contributor

There is no option for me under Profile -> Settings -> Meetings to return to the functional version.

 

I have been using GTM for over a decade. If continuing to do so requires that I take time out of my day to research how to use a tool I've had for that long, then I may as well look into OTHER tools, too. I mean, part of the value of having a long relationship with a product is that you know how it works.

 

By fundamentally changing how it works for no good reason, GTM has reduced the value of that experience to zero. I can't even work out how to take control of another attendee's computer, which is a KEY thing I need to do several times a day.

integriventures's avatar
integriventures
New Member
13 days ago

I too have been forced to permanently use the GoTo meeting browser based application. I have spent hours searching on how to restore the GoToMeeting Suite - desktop application. Is there a known solution to revert back to the desktop application version?

  • GlennD's avatar
    GlennD
    GoTo Manager
    13 days ago

    Hi integriventures, welcome to the community.

     

    The new GoTo App is a desktop application, but it also has improved browser support so it can be used to host and attend meetings without installing. If you are in the browser experience and have the rights to install software on your computer you can switch to the desktop app in session, and it will become the default for you moving forward.