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giving mouse and keyboard control
I find it aggravating that you cannot give mouse and keyboard control to anyone that does not have the GoTo app installed on their computer and has to use the browser. We work with many clients in m...
Requesting Remote Control for mouse and keyboard is now available for all!
Hi GlennD,
When will the ability to give mouse and keyboard control be available in the new GoTo app. I'm using GoTo 3.27.1 on macOS 12.4.
I'm a daily join.me user for my job and am looking for the same functionality on GoTo.
Thanks in advance.
Rich dG
Since this new design, 100% of my calls have turned into an absurd process of banging everyone's heads against the wall to try and make the basic 'give control' function work.
In talking with support, we went into settings and disabled the ability for people to join via the web, but that solved nothing.
The problem is that when you send a link to a client, or they join from a meeting with that link, what GoTo is pushing as the downloader is the older GoToMeeting installer (orange icon w/ white asterisk).
What your clients have to do is install the new GoTo for Windows app so that they can properly give control.
As Glenn mentioned, you as the organizer cannot request control right now, but if your attendees have installed the new correct app, the control process does work.
GoTo support says that they are still working on the program - I mean, sure, but I know I've been dealing with this control mouse/keyboard issue for at least 6 months and they need to stop including the wrong installers which is what I think has turned all of my meetings into an apology session for this program that can't work properly.
Requesting Remote Control for mouse and keyboard is now available for all!
Hi,
A few of things to note:
If the meeting Organizer's account is set to use the GoTo App all of the attendees will join using the GoTo App by default, and the same goes for GoToMeeting Classic.
If you are using the GoTo App and attendees are being asked to install Classic GoToMeeting when they first join check the link you are sending them. If it is an older meeting originally scheduled using Classic GoToMeeting that is most likely the cause.
Classic GoToMeeting and GoTo App meetings have differently formatted join links which is important:
- Classic links are https://global.gotomeeting.com/join/xxxxxxxxx
- GoTo App links are https://meet.goto.com/xxxxxxxxx
This doesn't mean that you need to reschedule all of your older meetings. Existing scheduled meetings have the join links automatically updated to the new format in the GoTo App, you just need to make sure you are sharing the meeting link in the new format so your attendees do not download Classic GoToMeeting and join in the GoTo App instead.
The ability to request remote control is coming in a future update to the GoTo App. For now, the steps are:
- As the Presenter, share your screen
- Click on the Mouse icon that is now visible on your GoTo App toolbar
- Select the Attendee you wish to give remote control to
- The Attendee now has a Mouse icon on their toolbar, they click on it to start remote control
- The Attendee can click on the Mouse icon again to stop remote control
- The Organizer can click on the the Mouse icon to stop remote control or to give it to a different Attendee
- My task bar does not look like that. I have updated my app and it still does not show a mouse
Update: I deleted my web app and reinstalled the desktop app. It seems to be working now as long as I don't use the web version.
Thank you Rogelio, GoTo Customer Support for your assistance!
I have been on the new Goto app for at least 6 months, and my meetings are all formatted with the new meeting link, but what is downloaded onto their machines is the classic connector. This is the case either with me starting a new meeting manually (an absurdly complex process IMO), or the meeting link auto-generated via the Calendly integration - either way the links are in the new format.
I had a client today that I was meeting with and rushed to get someone from support to hop on the line which provided the download link for the Windows App download, because what was being downloaded from the new meet.goto.com link was pulling the classic program down instead of the new.
Once we uninstalled that, downloaded from the proper link, the keyboard control worked with no problem
There is something not working properly on the meeting downloader.......I watched it install the classic 3x before the rep stepped us through the process to get the new one.
