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Forum Discussion

CurtCruver's avatar
CurtCruver
New Contributor
4 years ago
Solved

giving mouse and keyboard control

I find it aggravating that you cannot give mouse and keyboard control to anyone that does not have the GoTo app installed on their computer and has to use the browser.  We work with many clients in m...
BrettUT's avatar
BrettUT
Active Contributor
3 years ago

I have been on the new Goto app for at least 6 months, and my meetings are all formatted with the new meeting link, but what is downloaded onto their machines is the classic connector.  This is the case either with me starting a new meeting manually (an absurdly complex process IMO), or the meeting link auto-generated via the Calendly integration - either way the links are in the new format.

 

I had a client today that I was meeting with and rushed to get someone from support to hop on the line which provided the download link for the Windows App download, because what was being downloaded from the new meet.goto.com link was pulling the classic program down instead of the new.

 

Once we uninstalled that, downloaded from the proper link, the keyboard control worked with no problem

 

There is something not working properly on the meeting downloader.......I watched it install the classic 3x before the rep stepped us through the process to get the new one.

GlennD's avatar
GlennD
GoTo Manager
3 years ago

Honestly, I find this surprising. I have shared this with the team to see if they can identify how this is happening. 

 

  • Bosand's avatar
    Bosand
    Active Contributor
    3 years ago

    Goodness!  I find it surprising that you're surprised! 

    I have been using GTM for three years now.  It used to allow us to give remote keyboard and mouse control to the person we were meeting virtually.  This was a huge bonus when we were submitting complicated applications and a major reason we stayed with GTM.  It stopped working several months ago.  I cannot have a business client sit there for half of our scheduled time downloading the app several times in order to conduct our meeting.  Very disappointing to say the least.  We have been using our Teams and Zoom platforms more and more since we've lost this feature in GTM. PLEASE get it back in there as soon as possible!  Yes, I have downloaded all of my updates as they come out.