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DGraves's avatar
DGraves
New Member
12 days ago
Solved

GoTo Meeting - Agent Reassign Missing

In the past, I have utilized the feature to reassign or assign a co-organizer to meetings. After reviewing the GoTo help articles, I was led to the following link to reassign meetings.

  • https://support.goto.com/meeting/help/reassign-meetings-to-different-organizers?highlight=reassign

This page is out of date, which led me to call the GoTo Support line. 

After speaking to a very helpful team member, I was informed that during a recent update to the Admin panel, there was an oversight that resulted in the feature to reassign or add co-organizers was removed from the Admin feature set. 

I was also informed that there are no updates planned for GoTo to include this feature any time soon. 

This is a huge oversight, as reassigning meetings is a very necessary tool in order to manage a remote team. 

I am starting this discussion to get more feedback from other remote managers, in order to encourage GoTo to re-add this feature to the Admin panel. 

  • Hi DGraves​ Welcome to the Community

    Thanks for posting this issue, the feature is still available

    1. Hover over the user and select the Three vertical dots icon on the right.
    2. Select Reassign meetings from the drop-down list.
    3. Under Reassign to choose a user from the drop-down list. 
    4. Select Reassign meetings.

    The article you mention does need to be updated, this has been reported to the team. Sorry for the inconvenience, we appreciate this report. 

2 Replies

  • DGraves's avatar
    DGraves
    New Member
    11 days ago

    Thanks Kate! 

    Shortly after I got off the phone with your team member Leslie, she followed up with me and also provided me with these instructions. 

    An update to the article would be much appreciated :) 

    Thanks!

  • KateG's avatar
    KateG
    GoTo Manager
    11 days ago

    Hi DGraves​ Welcome to the Community

    Thanks for posting this issue, the feature is still available

    1. Hover over the user and select the Three vertical dots icon on the right.
    2. Select Reassign meetings from the drop-down list.
    3. Under Reassign to choose a user from the drop-down list. 
    4. Select Reassign meetings.

    The article you mention does need to be updated, this has been reported to the team. Sorry for the inconvenience, we appreciate this report.