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GoTo Opener does not show up and GoToMeeting does not recognize my subscription plan
Hi everyone, I have an active GoToMeeting Business subscription plan and recently the GoToMeeiting started acting as I would only use free trial version. When I am in a web browser in my profile...
Hi Matevz
If you previously were using a 'Free' plan and then purchased a paid plan, then it is possible the prior account type is competing with the new one.
Can you see the 'Free' plan online when you access the Billing section of your account? If so, try to disable it there. If not, please call into Customer Support so they can manually remove the conflicting plan and allow the full use of your desktop software.
Hi Matevz
If you previously were using a 'Free' plan and then purchased a paid plan, then it is possible the prior account type is competing with the new one.
Can you see the 'Free' plan online when you access the Billing section of your account? If so, try to disable it there. If not, please call into Customer Support so they can manually remove the conflicting plan and allow the full use of your desktop software.
Hello,
this is completely true! I ticked the GoToMeeting Business plan in my Admin Center and now it is working. Thanks.
Matevz
