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GoTo Opener does not show up and GoToMeeting does not recognize my subscription plan
Hi everyone,
I have an active GoToMeeting Business subscription plan and recently the GoToMeeiting started acting as I would only use free trial version.
When I am in a web browser in my profile and start one of the existing rooms to host a meeting, the program doesn't go through GoTo Opener, but rather opens a web-based meeting, starts counting down 40 minutes and says that I am using free version and offers an upgrade. When I click upgrade, it takes me to the billing canter where the subscription is active and there is no upgrade is possible. What is wrong? Please help.
Regards, Matevz
Hi Matevz
If you previously were using a 'Free' plan and then purchased a paid plan, then it is possible the prior account type is competing with the new one.
Can you see the 'Free' plan online when you access the Billing section of your account? If so, try to disable it there. If not, please call into Customer Support so they can manually remove the conflicting plan and allow the full use of your desktop software.
2 Replies
Hello,
this is completely true! I ticked the GoToMeeting Business plan in my Admin Center and now it is working. Thanks.
Matevz
Hi Matevz
If you previously were using a 'Free' plan and then purchased a paid plan, then it is possible the prior account type is competing with the new one.
Can you see the 'Free' plan online when you access the Billing section of your account? If so, try to disable it there. If not, please call into Customer Support so they can manually remove the conflicting plan and allow the full use of your desktop software.
