Forum Discussion

jonathandl's avatar
jonathandl
Active Contributor
5 years ago

GotoMeeting Opener.exe antivirus false positive

Hello.   When I was recently invited to a GotoMeeting I was prompted to download a GotoMeeting Opener.exe file.  As part of security best-practices I upload any executable file even from reputable ...
  • AshC's avatar
    AshC
    5 years ago

    Hello,

    We believe that Cyclance is using a variation of the Windows executable format that may not be the industry standard, and thus causing this confusion.  The hash of our signed GoTo Opener exe should only change every 6 months or so.

     

    What I would suggest doing is filing a report with Cyclance support to see what can be done from their side of things.

Eddie3's avatar
Eddie3
Active Contributor
5 years ago

Our experience has been the hash changes each time you download the file so it is not possible to take any action due to the poor design of the application.   ANY other application that was flagged as being bad by antivirus could have the hash shared by the vendor and then you could whitelist it.  One would THINK you could install the MSI installer and then use the app installed to join a meeting by ID, but it still insists on shoving the opener program on you.

 

Options I know about:

  1. You whitelist the software by its certificate in your AV solution if you trust LogMeIn to not be compromised by a bad actor who infects their software to attack you by way of a trojan.  
  2. Use the Chrome option to attend
    1. Locate the confirmation email
    2. Right click on the join webinar button and copy the hyperlink
    3.  Add the parameter ?clientType=html5 to the end of the join URL from Step 2
    4. Copy the entire new URL with the newly added parameter
    5. Paste the new join URL in Chrome to join through the web browser
  • jonathandl's avatar
    jonathandl
    Active Contributor
    5 years ago

    Thank you your reply.  I have no problem opening the app, so there is no need for me to whitelist it... my point was simply to make LogMeIn aware that one of the VirusTotal scanners is detecting their program as suspicious, so they can take appropriate corrective action (either by fixing their software or telling the antivirus vendor to fix the detection).

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      Hello,

      We believe that Cyclance is using a variation of the Windows executable format that may not be the industry standard, and thus causing this confusion.  The hash of our signed GoTo Opener exe should only change every 6 months or so.

       

      What I would suggest doing is filing a report with Cyclance support to see what can be done from their side of things.

      • jonathandl's avatar
        jonathandl
        Active Contributor
        5 years ago

        Thank you for your reply.  I think that you as the software vendor would be in a better position to open a ticket with Cylance as I am not their customer.

         

        In fact the GotoMeeting software works perfectly fine in my environment; I'm a customer of a customer of GotoMeeting whereas I'm a free user of VirusTotal and am not a direct user of Cylance at all.  I just happen to use VirusTotal to screen programs (such as yours) that I download in case I accidentally typed the download URL wrong.