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Laisre's avatar
Laisre
Active Contributor
2 years ago
Solved

Help: GoTo saving local recordings despite settings

"Save recordings in the cloud" is marked in my settings, which is working fine. But it is also saving recordings locally on my computer in my Documents folder. What's up with that? This never happene...
  • GlennD's avatar
    GlennD
    2 years ago

    Hi Laisre,

     

    I just tested this and was able to recreate this issue, it has been reported to the team. I did not see the issue you described about Community Notifications, however we did just update the community recently and there may be some odd behavior with browser cookies.

     

     

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi Laisre,

 

I just tested this and was able to recreate this issue, it has been reported to the team. I did not see the issue you described about Community Notifications, however we did just update the community recently and there may be some odd behavior with browser cookies.

 

 

  • Laisre's avatar
    Laisre
    Active Contributor
    2 years ago

    Thank you!

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 years ago

      Laisre I've checked and the local recording copy was added as a back up feature in case there is any issue with the Cloud version. Right now there isn't a toggle to turn it off.