Forum Discussion

Polina's avatar
Polina
New Contributor
5 years ago

How can I reduce our subscription to just one organizer?

I want to cancel my subscription to only one organizer in GoToMeeting, but when I click "cancel", it does not specify that the subscription is canceled for just one participant. I'm afraid that click...
  • GlennD's avatar
    GlennD
    5 years ago

    Hi Polina,

     

    Since you are just removing one of your GoToMeeting organizer licenses, you just need to edit your current  subscription. This support article explains how to do this through the Billing Center: https://support.goto.com/meeting/help/change-your-plan-g2m010010 

     

    Basically, you will edit your current GoToMeeting subscription and change it from 2 licenses to 1.

     

  • Polina's avatar
    Polina
    New Contributor
    5 years ago

    Sorry, but this article didn't help me. I want to cancel my subscription to only one organizer in GoToMeeting, but when I click "cancel", it does not specify that the subscription is canceled for just one participant. I'm afraid that click will cancel the entire subscription, and not just one organizer, as I want? I need GoToMeeting Pro to have 1 out of 1 in use, not 2 like now (look at the picture).

    • GlennD's avatar
      GlennD
      GoTo Manager
      5 years ago

      Hi Polina,

       

      Since you are just removing one of your GoToMeeting organizer licenses, you just need to edit your current  subscription. This support article explains how to do this through the Billing Center: https://support.goto.com/meeting/help/change-your-plan-g2m010010 

       

      Basically, you will edit your current GoToMeeting subscription and change it from 2 licenses to 1.

       

      • Polina's avatar
        Polina
        New Contributor
        5 years ago

        Thank you very much for your help!