Forum Discussion

Wgoods1's avatar
Wgoods1
Active Contributor
3 years ago

No Audio/Extremely distorted/slow audio in recordings.

I have a user who cannot record meetings successfully. When we both record the same meeting ( <5min test meeting) my recording comes out as expected but his comes out with either no audio or extremel...
  • Wgoods1's avatar
    Wgoods1
    3 years ago

    We did more testing with different scenarios (on LAN as well as VPN and hotspot) and so far the issue has only appeared when the user is on their home network, so it seems to be something there that is causing this issue.

Wgoods1's avatar
Wgoods1
Active Contributor

We have seen this behavior both on a VPN (although I use the same VPN no issues) and on the LAN.
Also had another check for drivers and updates today and still no changes. Definitely seems like something with his PC just can't seem to single it out unfortunately.

Wgoods1's avatar
Wgoods1
Active Contributor
3 years ago

We did more testing with different scenarios (on LAN as well as VPN and hotspot) and so far the issue has only appeared when the user is on their home network, so it seems to be something there that is causing this issue.