The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
No Audio/Extremely distorted/slow audio in recordings.
I have a user who cannot record meetings successfully. When we both record the same meeting ( <5min test meeting) my recording comes out as expected but his comes out with either no audio or extremel...
We did more testing with different scenarios (on LAN as well as VPN and hotspot) and so far the issue has only appeared when the user is on their home network, so it seems to be something there that is causing this issue.
We have seen this behavior both on a VPN (although I use the same VPN no issues) and on the LAN.
Also had another check for drivers and updates today and still no changes. Definitely seems like something with his PC just can't seem to single it out unfortunately.
We did more testing with different scenarios (on LAN as well as VPN and hotspot) and so far the issue has only appeared when the user is on their home network, so it seems to be something there that is causing this issue.
