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RichD's avatar
RichD
Active Contributor
3 years ago
Solved

Outlook plugin not showing installed, but still in outlook.

I have a user who every time she opens a blank meeting window the goto screen pops up asking her to logon. This is a new comptuer, did not install Goto Connect or the Goto Outlook addon.  Read it cou...
  • RichD's avatar
    RichD
    3 years ago

    KateG alas that did not work either. after that not working, in the meeting window I hit File > Options and then skimmed thru the options then I saw this.   Calendar options, I see the Add online meeting to all meetings. Clicked the button and Goto was selected. Changed to Teams and that was the fix. I STILL Do not understand how Goto had its hooks in outlook when nothing was installed.

     

     

KateG's avatar
KateG
GoTo Manager
3 years ago

Hi RichD welcome to the GoTo Community. Checking internally around the issue of Outlook constantly asking someone to sign in the following steps are advised: 

  1. Uninstall the GoToMeeting Outlook Plugin (sounds like you have already tried this) 
  2. Delete this registry key: HKEY_CURRENT_USER\Software\LogMeIn\GoToMeeting\OutlookAddIn
  3. Reinstall the GoToMeeting Outlook Plugin

Can you let me know if this helps? Thanks. 

  • RichD's avatar
    RichD
    Active Contributor
    3 years ago

    Hello,

     

     I looked and that Regkey was not even there. Like I said, there is no signs of it even being installed, except, it popping up when the user opens a blank meeting.

    • KateG's avatar
      KateG
      GoTo Manager
      3 years ago
      RichD Can you try checking this? The plugin used to create a 2.0 folder that would work as an installation path, once deleted it would get rid of it. 
      1. Close all Outlook windows
      2. Hold the Windows key and press R to open the Run window (bottom left)
      3. Type in %localappdata%\apps
      4. Click OK
      5. Delete folder named 2.0
      • Note: If an access denied or other permission error is seen, reboot the computer and try to delete again.
      • RichD's avatar
        RichD
        Active Contributor
        3 years ago

        KateG alas that did not work either. after that not working, in the meeting window I hit File > Options and then skimmed thru the options then I saw this.   Calendar options, I see the Add online meeting to all meetings. Clicked the button and Goto was selected. Changed to Teams and that was the fix. I STILL Do not understand how Goto had its hooks in outlook when nothing was installed.

         

         

  • RichD's avatar
    RichD
    Active Contributor
    3 years ago

    Here is what I have done so far

     

    I will try the key you mentioned below